Information collection and use
When you visit the Site, we collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website.
If you wish to download our Software and use our on-line services, we will collect the following types of information from you:
Technical information – the browser type and operating system on your computer.
In addition to the information indicated in the EULA, we may ask from time to time that you furnish “Personal Information”, which is information that can be associated with a specific person and can be used to identify that specific person, and other information, including but not limited to the following:
- general information (e.g. age, sex, country of residence);
- survey results;
- information about your usage of and interaction with the Software, the Site, the Services or any other platform which we may provide you with, our products and websites including computer and connection information, device capability, bandwidth, statistics on page views, and traffic to and from our websites;
- products or services ordered and delivered;
- correspondence between you and the Company.
By way of illustration only, “Personal Information” shall include among others:
- identification data (e.g. name, address, telephone number, mobile number, email address);
- electronic identification data (e.g. IP addresses, cookies);
- banking and payment information (credit card information, account number);
When you use our Software, your computer communicates with our server on the internet, and data or information, which may include a compilation of errors committed by you in writing samples provided by you in connection with use of the Software, is collected, stored and analyzed.
In addition, we will also collect a username and password used to ensure that, other than the Company, only you have access to any of the Personal Information you have provided and to your user account. You are solely responsible for maintaining the secrecy of any password you use to register, and you should always be careful whenever disclosing information on line, particularly information or material that contains any Personal Information.
Finally, we may also collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team when you respond to a survey.
Information collected through the Site and the Service may be stored and processed in any country in which the Company or its service providers host their server farms or conduct their business. You therefore understand and consent that your information may be transferred outside of the country in which you reside.
Information collection by means of technology
Protection of Personal Information
We take appropriate precautions to protect any Personal Information that you submit to us.
The Company's user accounts are secured by user-created passwords. Since a user account may contain Personal Information (e.g., an e-mail address that contains a person’s real name), the Company takes precautions to insure that user account information is kept private. The Company uses reasonable measures to protect user information that is stored within our database, and restricts access to user information to those who are responsible to operate and maintain the Site, including employees and service providers of the Company, such as our customer service personnel and technical staff. Please note that the Company cannot guarantee the security of user account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time. Please do not transmit any private or confidential information to the Company by email or through the Site. The Company cannot guarantee the security of any information transmitted over the internet. Regardless of the precautions taken by you or by the Company, “perfect security” does not exist on the internet. We cannot ensure or warrant the security of any information you transmit to us, and you transmit such information at your own risk.
For any additional information about the security measures we use on the Site, please contact us at Support@gingersoftware.com.
Use of Personal Information and disclosure
We may from time to time disclose Personal Information to third parties without your prior consent in the following circumstances: (1) to conform to legal requirements or to respond to a subpoena, search warrant or other legal process received by the Company, whether or not a response is required by applicable law; or (2) to enforce the terms of the EULA or otherwise to protect the Company’s rights in the Software and Services or the rights of the Company’s customers to enjoy the benefits of the Software and Services. We do not furnish any Personal Information with respect to individuals to any third parties for marketing purposes; however, we reserve the right to share such information in the aggregate and not on a personal basis. In addition, we reserve the right to transfer Personal Information to a successor in interest that acquires rights to that information as a result of the sale of the Company or any of its assets, business or shares.
Links to other sites
Notifications and updates
The Site may also send you notifications regarding updates to the Site and the Service. We may also communicate with you to provide requested services and with respect to issues relating to your account via email or phone. You will not be able to opt out of service announcements that contain important information about the Service.
How you can contact us about privacy questions