Archives

Nov 20th 2013

Why do I see a shadow at the top of my screen that interferes with Ginger’s suggestions?

If you see a shadow over Ginger’s suggestions, Adobe Flash Player is probably interfering with the software. You should update your Adobe Flash Player in order to solve the issue, as Ginger requires a specific version of Adobe Flash ActiveX Player to function properly.

In order to make sure that you have the correct version, please download and install this version of Flash.

If this doesn’t work go here and choose the first version under Windows (Download the Windows Flash Player 11.3 ActiveX control content debugger (for IE).

After installation is complete, restart Ginger and you should be good to go.

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Nov 20th 2013

Nov 20th 2013

Nov 20th 2013

Why isn’t Ginger working on Chrome?

Ginger’s Review mode (activated by clicking F2) is not functional on the Chrome browser. To use Ginger’s Live Mode on Chrome, please make sure that the Ginger Chrome extension is installed and enabled on your Chrome web browser and follow these instructions:

  1. Open a new tab in Chrome.
  2. On the top right side of the screen, click the small menu icon. This will open Chrome’s options menu.
  3. Click on Tools and then Extensions.
  4. You should see Ginger’s extension with the Ginger icon. Make sure the “Enabled” box is checked.

Now, you are ready to use Ginger! Simply start composing an email and Ginger will highlight each correction in blue.

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Nov 20th 2013

Nov 20th 2013

How do I activate my Premium package?

To activate your Premium account,  you need to register to Ginger using the email address you set up in the purchasing process.

To use Ginger in Office applications (Word, Outlook, PowerPoint):

  1. Double-click the Ginger tray icon (it’s the small ‘G’ icon in the bottom-right of the screen, next to the clock).
  2. If you’ve already registered to Ginger, press ‘Login’ in the window that opens and sign in using your existing credentials.
  3. If you’re not registered, press ‘Login’ in the windows that opens and then click ‘I don’t have an account”. Set up your credentials in the window that opens up and make sure you use the email you set up in the purchasing process.

To use Ginger in your web browser:

  1. Open your web browser, and click the Ginger logo next to the address bar
  2. If you’ve already registered to Ginger, press ‘Sign Up’ in the window that opens and sign in using your existing credentials.
  3. If you’re not registered, press ‘Sign Up’ in the windows that opens and then click ‘I don’t have an account”. Set up your credentials in the window that opens up and make sure you use the email you set up in the purchasing process.

Not a premium user yet? Go premium to enjoy unlimited access to Ginger!

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