Archives

Jun 30th 2014

How do I enable cookies in Internet Explorer?

For Ginger to work properly, cookies need to be enabled on your Explorer browser.

  1. Open Internet Explorer by clicking the Start button Picture of the Start button, and then selecting Internet Explorer.
  2. Choose the Tools button, and then select Internet Options.
  3. Click the Privacy tab, and then, under Settings, move the slider to the bottom to allow all cookies, and then click OK.
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Jun 26th 2014

How do I enable cookies in Chrome?

For Ginger to work properly, cookies need to be enabled on your browser.

How to enable cookies on your browser:

  1. First, please click the Chrome menu icon next to your URL navigation bar Chrome menu.
  2. Click on Settings.
  3. At the bottom of the page, click Show advanced settings.
  4. In the “Privacy” section, go to Content settings.
  5. Enable cookies:
    • To enable cookies, click on Allow local data to be set.
  6. Select Done to save.
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Jan 2nd 2014

How do I uninstall Ginger?

In order to uninstall Ginger please follow these steps:

1) Open the Start Menu.

2) Click on ‘Control panel’ and choose ‘Add or Remove Programs’/ ‘Programs and Features’.

3) From the list of programs, select Ginger.

4) Choose ‘Uninstall’ and follow the instructions.

After the process is complete, Ginger will be deleted from your computer.

 

To remove Ginger’s Chrome extension, please follow these steps:

1) Open Chrome’s menu (on the top right part of the browser).

2) Go to ”Tools’ ->’Extensions’.

3) Find Ginger’s extension and remove it.

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Dec 29th 2013

Nov 21st 2013

Nov 20th 2013

Why do I get the message: “Unsupported Application Mode” when trying to correct an email in Microsoft Outlook 2003?

The source of this problem could be in your Outlook settings. Follow these steps to change to the preferred setting:

  1. Open the “Tools” Menu and select “Options”.”
  2. Choose the “Mail Format” tab.
  3. Under “Message Format” mark “Use Microsoft Office Word 2003 to edit email messages”.

After applying this change, you should be able to correct text in Outlook.

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Nov 20th 2013

Why do I keep getting a “server is busy”/”no internet connection” message even though I am connected to the internet?

It is possible that the problem occurred because an application on your computer is blocking Ginger from using your internet connection.
There are several reasons why this might happen:

  1. Windows Firewall – You need to add Ginger to the approved programs list. If you still can’t work with Ginger, this means that something else is still blocking you (perhaps an external Firewall).
  2. Anti-spyware or anti-virus programs – Programs such as Norton antivirus, ZoneAlarm, McCafee, AVG or AdAware might block Ginger software. Please check whether you have one of these or similar programs and change its settings to approve Ginger.
  3. Using a proxy connection – Ginger supports most ways of configuring proxy connections. We do not support configuring a proxy as an automatic script.
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Nov 20th 2013

Why am I still encountering Flash problems even though I have the latest version of Flash installed?

Ginger requires a very specific version of Adobe Flash ActiveX Player. Even if you have a Flash Player installed for your browser, you may need to additionally install this ActiveX component.
In order to make sure that you have this version, please download and install this version of Flash.

If you are still having problems, please go here and choose the first version under Windows. (Download the Windows Flash Player 15 ActiveX control content debugger for Internet Explorer.)

After Flash is installed, restart Ginger.

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Nov 20th 2013

Why do I see a shadow at the top of my screen that interferes with Ginger’s suggestions?

If you see a shadow over Ginger’s suggestions, Adobe Flash Player is probably interfering with the software. You should update your Adobe Flash Player in order to solve the issue, as Ginger requires a specific version of Adobe Flash ActiveX Player to function properly.

In order to make sure that you have the correct version, please download and install this version of Flash.

If this doesn’t work go here and choose the first version under Windows (Download the Windows Flash Player 11.3 ActiveX control content debugger (for IE).

After installation is complete, restart Ginger and you should be good to go.

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Nov 20th 2013