Why do I get the message: “Due to a problem in your Office installation, Word cannot respond to Ginger”?
This problem may occur if different versions of Office have been installed/uninstalled on your computer. (For example, if Office 2007 was uninstalled after Office 2003 was installed on a Vista operating system.)
To solve this problem, reinstall Office. To receive more detailed instructions to resolve this issue, please contact Ginger technical support.